{"id":938,"date":"2024-01-24T17:37:31","date_gmt":"2024-01-24T16:37:31","guid":{"rendered":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/?page_id=938"},"modified":"2024-02-13T15:07:43","modified_gmt":"2024-02-13T14:07:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"938\" class=\"elementor elementor-938\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e6020d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e6020d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff24173\" data-id=\"ff24173\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-302555d elementor-widget elementor-widget-spacer\" data-id=\"302555d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eadc030 elementor-widget elementor-widget-text-editor\" data-id=\"eadc030\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>H\u00e4ufig gestellte Fragen und Antworten<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1e2134 elementor-widget elementor-widget-spacer\" data-id=\"c1e2134\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95b95d4 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"95b95d4\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69dcabd07148b\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-95b95d4\">\n                        <a href=\"#collapse-219578c69dcabd07148b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-219578c69dcabd07148b\" aria-expanded=\"true\" aria-controls=\"Collapse-219578c69dcabd07148b\">\n                            \n                            <span class=\"ekit-accordion-title\">Ich m\u00f6chte die App auf einem anderen mobilen Ger\u00e4t verwenden<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-219578c69dcabd07148b\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-95b95d4\" data-parent=\"#accordion-69dcabd07148b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Kein Problem. Rufen Sie mit dem QR Code die Anwendung auf und melden Sie sich mit Ihren Login- Daten an.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-95b95d4\">\n                        <a href=\"#collapse-221f19f69dcabd07148b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-221f19f69dcabd07148b\" aria-expanded=\"false\" aria-controls=\"Collapse-221f19f69dcabd07148b\">\n                            \n                            <span class=\"ekit-accordion-title\">Wie kann ich mein Passwort \u00e4ndern?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-221f19f69dcabd07148b\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-95b95d4\" data-parent=\"#accordion-69dcabd07148b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Gehen Sie auf den Button \"Profil\". Dort sehen Sie das Feld \"Passwort\". Geben Sie dort Ihr neues Passwort ein.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-95b95d4\">\n                        <a href=\"#collapse-613546469dcabd07148b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-613546469dcabd07148b\" aria-expanded=\"false\" aria-controls=\"Collapse-613546469dcabd07148b\">\n                            \n                            <span class=\"ekit-accordion-title\">Ich habe meine Login- Daten nicht mehr<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-613546469dcabd07148b\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-95b95d4\" data-parent=\"#accordion-69dcabd07148b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Senden Sie bitte eine <a href=\"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/arzt-zu-arzt-gespraech-2\/\" target=\"_blank\" rel=\"noopener\">Nachricht<\/a> an die Zuweiserbetreuung.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-95b95d4\">\n                        <a href=\"#collapse-1f15f6d69dcabd07148b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1f15f6d69dcabd07148b\" aria-expanded=\"false\" aria-controls=\"Collapse-1f15f6d69dcabd07148b\">\n                            \n                            <span class=\"ekit-accordion-title\">Ich kann die passende Klinik nicht finden<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1f15f6d69dcabd07148b\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-95b95d4\" data-parent=\"#accordion-69dcabd07148b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Das Projekt befindet sich in der roll out Phase. Informieren Sie bitte <a href=\"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/arzt-zu-arzt-gespraech-2\/\">hier<\/a> die Zuweiserbetreuung um welche Klinik es sich handelt.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-95b95d4\">\n                        <a href=\"#collapse-6c69cd769dcabd07148b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6c69cd769dcabd07148b\" aria-expanded=\"false\" aria-controls=\"Collapse-6c69cd769dcabd07148b\">\n                            \n                            <span class=\"ekit-accordion-title\">Ich habe eine Nachricht an die Klinik gesendet aber keine Antwort erhalten<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6c69cd769dcabd07148b\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-95b95d4\" data-parent=\"#accordion-69dcabd07148b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Bei hohem Nachrichtenaufkommen werden diese der Reihe nach abgearbeitet. Vorsorglich k\u00f6nnen Sie hier die Zuweiserbetreuung kontaktieren. Wir pr\u00fcfen ob eventuell ein Problem vorliegt und melden uns bei Ihnen.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-95b95d4\">\n                        <a href=\"#collapse-0cadf1d69dcabd07148b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0cadf1d69dcabd07148b\" aria-expanded=\"false\" aria-controls=\"Collapse-0cadf1d69dcabd07148b\">\n                            \n                            <span class=\"ekit-accordion-title\">Ich m\u00f6chte die App \u00fcber ein Icon auf dem Handy- Bildschirm aufrufen<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0cadf1d69dcabd07148b\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-95b95d4\" data-parent=\"#accordion-69dcabd07148b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>F\u00fcr IPhone: <span class=\"ILfuVd\"><span class=\"hgKElc\">Rufen mit dem QR Code die Anwendung auf. Tippen Sie anschlie\u00dfend auf das Teilen-<b>Icon<\/b>. W\u00e4hlen Sie \"Zum Homebildschirm\" <\/span><\/span><\/p><p>F\u00fcr Android: <span class=\"ILfuVd\"><span class=\"hgKElc\">Rufen mit dem QR Code die Anwendung auf. Tippen Sie oben rechts auf die drei kleinen Punkte, um das Men\u00fc zu \u00f6ffnen. W\u00e4hlen Sie \"Zum Startbildschirm hinzuf\u00fcgen\" aus. <\/span><\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-95b95d4\">\n                        <a href=\"#collapse-48823c569dcabd07148b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-48823c569dcabd07148b\" aria-expanded=\"false\" aria-controls=\"Collapse-48823c569dcabd07148b\">\n                            \n                            <span class=\"ekit-accordion-title\">Ich m\u00f6chte die App einem Kollegen\/in empfehlen<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-48823c569dcabd07148b\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-95b95d4\" data-parent=\"#accordion-69dcabd07148b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Wir vergeben t\u00e4glich Zug\u00e4nge an Niedergelassene \u00c4rzte. Bitte lassen Sie der Zuweiserbetreuung <a href=\"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/arzt-zu-arzt-gespraech-2\/\">hier<\/a> eine Nachricht zukommen.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\/*! elementor &#8211; v3.18.0 &#8211; 20-12-2023 *\/<br \/>\n.elementor-column .elementor-spacer-inner{height:var(&#8211;spacer-size)}.e-con{&#8211;container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(&#8211;container-widget-width,var(&#8211;spacer-size));&#8211;align-self:var(&#8211;container-widget-align-self,initial);&#8211;flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(&#8211;container-widget-height,var(&#8211;spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<br \/>\nH\u00e4ufig gestellte Fragen und Antworten<br \/>\n                 &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-938","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/pages\/938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/comments?post=938"}],"version-history":[{"count":10,"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/pages\/938\/revisions"}],"predecessor-version":[{"id":1029,"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/pages\/938\/revisions\/1029"}],"wp:attachment":[{"href":"https:\/\/zuweiserbetreuung-charite.de\/membership-login-2\/wp-json\/wp\/v2\/media?parent=938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}